Taking care of your information
This privacy policy sets out how we collect, use and store your personal information.
Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back from time to time.
If you have any questions on this policy, please email us at info@mokom.co.uk. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
How we collect your information
Information helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and tailored for you. To do this, we may collect information about you in the following ways:
Customer Data that, depending on how you interact with us, may include your name, postal address, email address, telephone or mobile number, your contact preferences, bank details, geographical location, the date or year of your birth, and gender. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy, as well as enabling us to reply to the communications you sent us.
Communication Data that includes any communication that you send us, whether that be through the content form on our website, through email, text, social media messaging, social media posting, newsletters, or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of leg claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver our newsletter, as well as relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
How we collect your personal data
When you interact with us at an event. Sometimes you might be interacting with an organisation working on our behalf but we are still responsible for your information.
When you interact with third parties such as when you make a donation through a third party website like Patreon and give your permission for your information to be shared with us. Similarly, if you engage with us on social media and messaging services like Facebook, Instagram or Twitter you might give us permission to access information from those accounts. The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service.
When you visit our website we may gather information, such as which pages you visit or how long you spend reading a particular page. This data helps us to improve your online experience, for example by adding new features, or removing elements that make the website difficult to use. We may also use data and insights to help inform the choice of words and images that appear on the site, in order to improve visitors’ response to our campaigns.
When you fill in forms on our website, providing data directly to us, such as the contact form or newsletter signups. This data helps us to improve your online experience, and enables us to respond more efficiently to your requests.
You can find out more in our how we use cookies section below. Depending on the type of device you’re using, your apps and settings may supply us with additional information about the device type, your operating system, and details associated with this.
When you interact with our surveys via third parties such as Google and SurveyMonkey to help us understand more about you and to enable us to properly administer our website and our business and to grow our business and to decide our content, services and marketing strategy.
From other information that is available to the public to help us understand more about you and ensure our communications are tailored to you. To do this, we may use information from publicly available sources such as Companies House, or information published in the media, as well as that which is commercially available through third party subscriptions. By understanding more about you, and how you might be interested in supporting us, means we can help make our work as cost effective as possible.
Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails. However you can still opt out of receiving marketing emails from us at any time.
When you submit your name and email address to us in one of our website contact forms, we ask you to opt in to or out of our mailing list. If you opt in, your email address will be automatically added to HubSpot: our Customer Relationship Management software and database. We use HubSpot to securely process our mailing list subscribers’ contact information as well as create, manage and optimise our email marketing campaigns and user journeys. At the bottom of our emails will always be the option to unsubscribe from our mailing list and email marketing at any time if you so wish.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@mokom.co.uk at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Who we share your information with
We may share your information with partners, agents or service providers to allow them to perform services on our behalf or to help us understand our supporters more effectively. These partners will only act under our instruction and will not use your information for their own purposes.
We promise to always keep your details safe and we’ll never sell or swap your information with any other organisation.
We may provide your email address or mobile phone number to digital advertising or social media companies who work on our behalf, such as Facebook, Instagram, and Twitter. This is so we can reach you and others like you with our latest news and information about how you can help support the community. This data is always provided in an encrypted format and is deleted immediately after use.
If you don’t want to see targeted advertising from us on social media, please refer to the instructions provided by the website or app, for example on Facebook, Twitter, Instagram, and Google.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of MOKOM, our website, or our visitors and for other lawful purposes.
Some examples of the organisations with which we may share your data:
- Our social media partners: Facebook, Twitter, Instagram, YouTube, Linkedin
- Our digital partners: Hubspot, Mailchimp, Wix, Google, SurveyMonkey, Patreon, Eventbrite
How we keep your information safe
We make sure that appropriate physical, technical and human controls are in place to ensure we take good care of your information.
However, the transmission of information over the internet is never completely secure and as a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your data, we make every effort to try to ensure its security both on our systems and while in transit between our systems and our partners who work on our behalf.
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Sometimes we may need to use a service provider or partner outside the European Economic Area (EEA) – which may include a country that does not have the same level of data protection as the UK. In these circumstances, we take all reasonable steps to ensure the safety and security of your information as set out in this Privacy Policy, including adhering to the EU-US privacy shield agreement.
How long we keep your information
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services, products or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.
You can request a copy of the personal information that we hold about you under the Data Protection Act 1998. If you would like to do so, please send a description of the information you would like as well as approved proof of identity to info@mokom.co.uk.
You have the right to lodge a complaint about the way we manage your data with the Information Commissioner’s Office (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can resolve it for you.
How to change the way we contact you
We always want you to be happy with the communication you receive from us. If you want to change how you hear from us, or update your details, simply get in touch with us at info@mokom.co.uk.
You can also change the way we contact you by using the unsubscribe link in an email from us.
Where you tell us that you no longer want to hear from us for marketing purposes, please be aware that we may still contact you for administration purposes such as providing you with information you’ve requested or in helping resolve a query.
How we use cookies
Cookies are small text files that are placed on your device to help us give you a better experience of using our website. Cookies do lots of different things, such as helping us to:
- personalise the website to your requirements. If for example, on a previous visit you went to the Podcast page, then we might find this out from your cookie and highlight particular information related to this which you may find interesting, on a second visit.
- avoid asking you to complete details twice
- estimate the number of visitors to our site, including the source and patterns relating to this traffic
- display relevant advertising to you when you visit other websites
- understand how visitors use the site, and how we can enhance this experience
You are able to set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time, although of course please be aware this means that you’ll miss out on some personalised services. You should read the information that came with your browser software to see how you can do this.
You can also find out more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu/.
What if I'm under 18
If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information via our websites. Users without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about supporting the work of Beth Kume-Holland, please let an adult know.
Changes to this policy
This information was last updated 18th October 2021. From time to time, we may make changes to the information on this page so you may wish to check back from time to time. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.
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